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Terms & Policies

booking policy: deposit requirement

Purpose: To secure your appointment and manage scheduling efficiently, our clinic requires a deposit upon booking. This policy ensures commitment from both parties and helps maintain the quality of service provided. 
 

Policy Details:

  1. Deposit Requirement:

    • Amount: A non-refundable deposit of $50 is required at the time of booking for all appointments.

    • Application: This deposit will be applied towards the total cost of the service provided during your appointment.

  2. Booking Process:

    • Payment: The $50 deposit must be paid at the time of booking. This can be done through our online booking system or by contacting our clinic directly.

    • Confirmation: Your appointment will be confirmed only after the deposit is received.

  3. Cancellation and Rescheduling:

    • Cancellation Notice: To receive a refund of the deposit (minus any applicable fees), you must cancel or reschedule your appointment at least 48 hours before the scheduled time.

    • Late Cancellation: Cancellations made less than 48 hours before the appointment will result in the forfeiture of the deposit.

    • No-Shows: If you fail to attend the appointment without prior notice, the deposit will be forfeited.

  4. Rescheduling Policy:

    • Rescheduling with Notice: If you need to reschedule, please notify us at least 48 hours in advance. The deposit will be applied to the new appointment time.

    • Late Rescheduling: If you reschedule with less than 48 hours' notice, the deposit may be forfeited, and a new deposit may be required for the rescheduled appointment.

  5. Deposit Refunds:

    • Refund Conditions: Deposits are non-refundable except in cases where the clinic cancels the appointment or in extenuating circumstances approved by management.

    • Refund Process: Approved refunds will be processed using the same payment method used for the deposit. Please allow 5-7 business days for processing.

  6. Exceptions:

    • Special Circumstances: Exceptions to this policy may be made at the discretion of the clinic management in cases of genuine emergencies or special circumstances.
       

Enforcement: Adherence to this policy is required to secure and maintain your appointment. Non-compliance may result in the loss of the deposit or inability to book future appointments.
 

For any questions or further information regarding this policy, please contact our clinic directly.

policy on disclosure of health conditions for skincare clinic appointments

Purpose: To ensure the safety and effectiveness of treatments and to tailor skincare services to individual needs, our clinic requires clients to disclose any relevant health conditions before booking an appointment.
 

Policy Details:

1. Disclosure Requirement:

   - Mandatory Disclosure: Clients must disclose any existing health conditions, allergies, medications, or recent surgeries that may impact their skincare treatment. This information must be provided before finalizing the appointment booking.
   - Health Conditions: Includes but is not limited to conditions such as diabetes, autoimmune disorders, and skin conditions (e.g., eczema, psoriasis).
   - Medications and Allergies: Clients should inform us of any medications (prescription or over-the-counter) and known allergies, especially those related to skincare products.
 

2. Booking Process:

   - Pre-Appointment Questionnaire: Clients will complete a health questionnaire upon expressing interest in booking an appointment, providing details about any health conditions, medications, and allergies.
   - Review: Our staff will review the completed questionnaire to determine if the requested treatments are appropriate. We may contact the client for further clarification if necessary.
 

3. Confidentiality:

   - Data Protection: All health information disclosed will be kept confidential and used solely for providing safe and effective skincare treatments.
   - Secure Storage: Health information will be securely stored in compliance with data protection regulations and will not be shared with unauthorized parties.
 

4. Responsibility:

   - Client Responsibility: Clients are responsible for providing accurate and complete information. Failure to disclose relevant health conditions may affect the safety and outcome of treatments.
   - Clinic Responsibility: Our clinic will evaluate the disclosed information and determine the suitability of treatments, providing guidance based on the information to ensure the best care possible.
 

5. Changes in Health Status:

   - Notification Requirement: Clients must notify the clinic immediately of any changes in their health status or new health conditions after booking but before their visit.
 

6. Appointment Modifications:

   - Treatment Adjustments: Based on the disclosed health information, the clinic may suggest treatment adjustments or alternative therapies to ensure safety and efficacy.
   - Rescheduling: If a health condition affects the planned treatment, the clinic reserves the right to reschedule the appointment or recommend a different treatment approach.
 

7. Enforcement: Non-compliance with this policy may result in the rescheduling or cancellation of appointments to ensure the health and safety of all clients.
 

For any questions or clarifications regarding this policy, please contact our clinic directly.

refund policy: service sales and gift cards

Purpose:
To provide clarity on our refund policy regarding service sales and gift cards, ensuring a transparent and straightforward approach for all clients.
 

Policy Details:

  1. Service Sales:
    ○ Final Sale: All sales of services are final. Once a service has been purchased, it cannot be refunded or exchanged for any reason.
    ○ Exceptions: In exceptional cases where the service provided is not as described, or if there is a dispute about the quality of the service, please contact us directly. Each situation will be reviewed on a case-by-case basis, and any potential resolution will be at the discretion of the clinic management.
     

  2. Gift Cards:
    ○ Non-Refundable: All gift card purchases are final and non-refundable. Gift cards cannot be exchanged for cash or other forms of payment.
    ○ Loss or Theft: The clinic is not responsible for lost or stolen gift cards. We recommend treating gift cards as cash and safeguarding them accordingly.
    ○ Expiry: Gift cards must be used before their expiration date. Expired gift cards will not be honored or replaced.
     

  3. Service Issues:
    ○ Resolution: If there is a problem with the service received, please contact our clinic within 48 hours of the appointment. We will assess the issue and, where appropriate, offer a resolution, such as a service redo or credit toward a future service, at our discretion.
     

  4. Refund Requests:
    ○ Process: All requests for refunds or exceptions to this policy must be submitted in writing to our clinic's management. Please include details of the purchase and the reason for the request.
    ○ Review: Requests will be reviewed on a case-by-case basis, and the final decision will be communicated within 7-10 business days.
     

  5. Policy Changes:
    ○ Updates: Our refund policy may be updated periodically. Any changes will be communicated to clients through our website or direct notification.
     

  6. Enforcement:
    Adherence to this policy is required. Non-compliance or misuse of services and gift cards may result in restrictions on future purchases or services.
     

For questions or additional information about this policy, please contact our clinic directly.

late arrival to appointment policy

Purpose: To manage appointment scheduling effectively and ensure that all clients receive the full benefit of their scheduled services, we have established a policy for late arrivals.

This policy is designed to accommodate unexpected delays while maintaining fairness and efficiency for all clients.

Policy Details:

1. Grace Period:

○ Allowed Time: We provide a 10-minute grace period for clients who arrive late. This allows for a reasonable adjustment to your appointment time without disrupting the schedule.

2. Impact of Late Arrival:
○ Shortened Service: If you arrive late, your appointment time will be reduced accordingly. This ensures that the next client’s appointment is not delayed and that our schedule remains on track.

○ Full Service Not Guaranteed: Depending on how late you arrive, we may not be able to perform the full service as initially scheduled. We will do our best to complete as much of the service as possible within the remaining time.

3. Cancellation Due to Late Arrival:
○ Late Arrivals Beyond Grace Period: If you arrive more than 10 minutes late and cannot be accommodated within the remaining time, the appointment may need to be rescheduled or canceled.
○ Rescheduling: In the event of a cancellation due to late arrival, a new appointment must be booked. Please note that a new deposit or cancellation fee may apply according to our Booking Policy.

4. Notification:
○ Advance Notice: If you anticipate being late, please contact our clinic as soon as possible to inform us. We will make every effort to adjust the schedule accordingly, but this cannot always be guaranteed.
○ No-Show: If you do not notify us of your lateness and do not arrive within the grace period, your appointment will be considered a no-show, and any applicable fees or cancellation policies will apply.

5. Responsibility:
○ Client Responsibility: It is the client’s responsibility to arrive on time for appointments. Arriving promptly helps ensure that your service is not affected and allows us to provide the best possible experience.

○ Clinic Responsibility:
Our staff will make every effort to accommodate late arrivals within the grace period and provide you with the full benefit of your appointment when possible.

6. Exceptions:
○ Special Circumstances: Exceptions to this policy may be considered on a case-by-case basis for genuine emergencies or unforeseen circumstances. Please communicate any special situations to us as soon as possible.

7. Enforcement:
○  Adherence to this policy is required to ensure the smooth operation of our appointment schedule. Non-compliance may affect future appointment availability.

For any questions or concerns regarding this policy, please contact our clinic directly.

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